Terms & Conditions
Please note that flat shipping rate is not available for North-East India. Our sincere regrets.
Goods once sold cannot be exchanged or returned unless there are manufacturing defects or damages that may occur due to mishandling during shipping and delivery.
Please read all the information given about the product/s on our website and contact us through email or WhatsApp if you have any doubts before purchasing. Rest assured that all our products are exactly how they are described in the product information. We carry out thorough quality checks before shipping the product/s.
However, it is mandatory that you shoot a video and pictures of the unboxing of the package you receive and report to us within 12-15 hours through email, call or WhatsApp in case you find any significant defect/damage to the
package which may have happened during loading, unloading or transit.
We sincerely wish that we could give you more time. However, this is the time limit given to us by the shipping gateways to initiate return of the damaged goods and also claim refund of the shipping charges in case the damage occurred during transit.
Hence, any delay at your end in opening and checking the package for defects and notifying us would mean return or refund is unlikely.
To be eligible for a return, the item you bought must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please note that only regular-priced items may be refunded. Sale items cannot be returned or refunded.
Endlessly Green does not support fancy or overpackaging of its products. We buy most of our packaging material from various sources like dry waste collection centres, apartments where dry waste is properly segregated, and dry waste recyclers who make a living by selling recovered resources like cardboard cartons, bubblewrap, etc. Only when it is mandatory (tamper-proof courier pouches) and essential (for packing products that should not be exposed to air and sunlight like compost/manure and some other gardening essentials), do we use fresh packaging material.
We are sure our customers appreciate our efforts and the ethical approach behind these practices.